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Contact

A. After-sale customer service

Email: [email protected] (Contact Person: Vicky)

  • Send print/color choice(for online orders)
  • Order status/ tracking numbers
  • Cancel orders, Change items, Update inserts
  • Received wrong items
  • Problem with quality


B. Customer Service Assistant

Email: [email protected] (Contact Person: Rosea)

  • Wholesale Orders
  • Custom orders
  • Online Order Inquiries
  • Checking status
  • Solve customers' complaints


C. Alvababy site’s Supervisor

Email: [email protected] (Contact person: Karen)

  • ODM & OEM orders
  • Customized orders
  • Maintain old customers & clients
  • Improve ALVABABY Team
  • Collect customer Suggestions


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*5 or 6 days ( 8 hours each day)

Phone Contact information

Official US Customer Service: (323)378-2268
Official China ALVABABY Direct Line: +86 075582148382

Official email: [email protected]
Working Hours: Online 08:30- 17:30 PDT

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D. Official ALVABABY Facebook

HomePage: https://www.facebook.com/ALVAclothdiaper/

Send friend request: https://www.facebook.com/tianzhenlan

E. Official ALVABABY Instagram
https://www.instagram.com/alvababyusa/
https://www.instagram.com/alvababydiaper/


F. Official ALVABABY Youtube
https://www.youtube.com/channel/UCSo1waIFSBYriO2X8Akm6PQ

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G. ALVABABY Exclusive Distribution Respresentatives
1.Exclusive Distribution Representative in South Africa

Stacey Vermeulen:[email protected]

2.Exclusive Distribution Representative in New Zealand

Yen Tesoro:[email protected]

3.Exclusive Distribution Representative in Costa Rica

Email: [email protected](0r [email protected])

4.Exclusive Distribution Representative in Sweden

Email: [email protected]

5.Exclusive Distribution Representative in Ecuador

Email: [email protected]

6.Exclusive Distribution Representative in Uruguay

Email: [email protected]